Frequently Asked Questions
Get The Answers To Some Of Our Commonly Asked Questions
How Does Spaceblock Work ?
Is There A Registration Fee ?
There is no registration fee. All the marketing of your space is free.
I’m A Tenant Can I Use Your Services ?
The short answer is yes.However if we have to answer this question and go into the legality it gets a little complicated. It depends on your lease agreement with the landlord. Perhaps there is a clause in your agreement that states that you cannot sub-let your space for short term rentals. For commercial leases there is normally a clause which states for what purpose you intend using the space for. Our suggestion is that communication is key. If you are unsure contact your landlord and get his / her permission first. Alternatively get your attorney to have a look at your lease agreement.
How Do I Know If I’m Dealing With A Legitimate Person ?
There is no doubt that online fraud is a reality. Never pay a host directly, never hand over cash. Our online payment platform is there to protect both the host and the guest. We use secure payment methods, such as PayPal as well as Visa. This will give you protection in case of a payment dispute. We have integrated social media authentication for profiles and email address authentication. We are constantly looking at ways to improve authentication to safeguard our customers. From time to time our team at spaceblock may request further identification from clients as an added measure.
Can I View The Space Before I Book ?
We understand that you may need to view the space prior to booking. We have provided a mail messaging system where you can connect with the space host directly and set up an appropriate time to view the space. Once you are satisfied that the space meets your requirements you can go onto the platform and book the space, alternatively the space host can reserve the space and the date on their platform. Accepting any form of payment outside of the spaceblock platform exempts both host and guest from our cancellation policy.
I'm An Event Planner Can I Use Your Services ?
Absolutely ! More and more clients are searching for different type of spaces to host events. Event planners benefit from discovering unique and unusual venues not accessible to them previously
What Type Of Spaces Can I Find On Spaceblock ?
We will look at all kinds of spaces. From run down factories to penthouse apartments and everything in between. What might seem like the back yard to you, might be the perfect backdrop to an action film or intimate cocktail party for someone else. Once you have submitted your space our team will assess the information and pictures and make any necessary changes to get you maximum exposure on your space.
Do I Need To Sign A Contract, Mandate Or Agreement ?
No you do not. All our terms and conditions are listed on our website which outlines all the terms of our services. Before you list or book a space you must agree to the terms and conditions. The terms are there to protect both the host and the guest equally.
Can Someone List My Space On My Behalf ?
You are welcome to have someone list your space and manage your space on your behalf. Our suggestion is that you drop us a mail: email@example.com to let us know that you have given someone authority to list on your behalf. It gets a little tricky when the spaceblock host and the bank account of the host don’t match up. We believe in transparency and communication which will cover the above.
How Do You Keep Your Platform Updated ?
All listings are active on the platform for a period of 60 days. Thereafter the spaceblock host will receive an email to either renew the listing or remove the listing. Listings that are not renewed will automatically expire. Typically emails are sent out 10 days prior to the listing expiry date.
How Does Spaceblock Market My Space ?
How Can I Share My Space On Social Media ?
On the top section of every listing is a share button with 3 options: Whatsapp, facebook and linkedin. To share the listing simply click the share button and select the platform you want to share it on. If you want to add the listing to your website or other online platforms, share the link to yourself via whatsapp and add the link.
Can I Listi My Space Without A Price ?
Unfortunately, the Price Field is required for all listings. spaceblock believes in 100% transparency so it’s important to us that all Guests know exactly what they are paying for.
What Is A Featured Listing ?
Can Restaurants / Bars / Coffee Shops / Event Spaces Use Your Services ?
spaceblock does not restrict traditional event spaces from listing on the platform. In fact we encourage it. The nice thing about restaurants, coffee shops, bars etc is that space comes with all the amenities.
How Will I Know How Much To Charge ?
Our clients will pay a fair market related rate for short term rentals. It’s important that the price per hour is not over inflated if you want to attract a guest. Our team at spaceblock will advise you throughout the process. All our listings are pre assessed to make sure that all the content is accurate, that the space has been categorised correctly, that the price is inline with the market and that the pictures have been loaded in high quality format. We will adjust your pricing accordingly. If you would like to know how much your space could generate drop us a mail: firstname.lastname@example.org
How Does Spaceblock Make Money ?
I've Booked And Paid For A Space But I Haven't Heard Anything ?
Once a booking has been made the space host will get immediate confirmation that the space has been booked and proof of payment will be sent through to them. At the same time a receipt email is generated and sent through to the guest. Sometimes the receipts or invoices are placed in the junk folder (depending on your email settings) It’s the first place you should look. If it still has not come through drop us a mail: email@example.com
What Insurance Do I Need ?
Hosts and guests should always ensure that they have the proper insurance in place for the activity being booked. By using the platform guests and hosts agree to our insurance policy clause which states that you have adequately covered yourself against theft or damage and public liability. As a rule of thumb…If you take the space and turn it upside down, whatever falls should be covered by the tenant. Whatever doesn’t fall should be covered by the owner.
Can I Search From Any Device ?
Our responsive designs means that you are able to visit us from your desktop, laptop, smartphone or tablet.
Why Should I Use Spaceblock ?
spaceblock is a comprehensive online platform with extensive search and filter capabilities catering for short term rentals. We provide a solution for hosts to showcase their spaces and earn additional income. Spaces on spaceblock are typically 50% – 60% cheaper than traditional event venues. spaceblock simplifies the location scouting process. It allows producers / script writers / directors to search and book unique locations directly from local hosts. spaceblock provides access to undiscovered and underutilized spaces. We bring you a quick, short term solution while you search for a long term tenant.
How Secure Is Your Platform ?
We use SSL Certificates to ensure private information like credit card numbers and passwords are encrypted into data that only you and the website can decrypt.
SSL Certificates indicate to our customers that our site is secure, encrypted, and legitimate.
We support 2 payment gateways, paypal and stripe which supports Visa & Mastercard. All card numbers and customer information are fully encrypted with no human intervention.Decryption keys are stored on separate servers. With PayPal, your financial data is stored away in a single online “vault” and has become the preferred payment method for online transactions
Who Can Use Spaceblock ?
spaceblock is open to anyone that wants to utilize our services for booking and renting unique spaces.
Some of our Guests include:
The film industry
Event coordinators and planners Location Scouts
You & me
Some of our Hosts include:
You & me
How Long Will It Take For My Listing To Go Live ?
spaceblock checks each and every listing to ensure that that content is correct and that the space type has been categorized correctly. We also make sure that high quality pictures have been used. The approval process can take up to 48 hours depending on the amount of listings being uploaded at that time. Generally our turn over rate is 24 hours or less. You will be notified via email when your listing goes live.